At NATUREWISH ORGANIC PRIVATE LIMITED Company, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that there may be occasions when you may need to return a product or seek a refund. This Refund Money Policy outlines the guidelines and procedures for refund requests to ensure a smooth and hassle-free experience for our valued customers.

 

1. Eligibility for Refunds

1.1 Defective or Damaged Products: If you receive a defective or damaged product, you are eligible for a refund. Please notify our customer support team within 48 hours of receiving the product, and we will guide you through the return process.

1.2 Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please contact our customer support team within 48 hours of delivery. We will rectify the issue and arrange for a refund if necessary.

1.3 Dissatisfaction with the Product: We strive to meet and exceed your expectations. If you are dissatisfied with a product, you may be eligible for a refund. Please refer to section 2 for more details.

 

2. Dissatisfaction with the Product

2.1 Return Period: If you are not satisfied with a product, you may return it within 7 days from the date of delivery.

2.2 Condition of the Product: To be eligible for a refund, the returned product must be unused, in its original packaging, and in the same condition as when you received it.

2.3 Return Shipping: The cost of return shipping for dissatisfaction with the product will be the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect product shipped).

2.4 Refund Processing: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

2.5 Non-Refundable Products: Certain products may not be eligible for refunds due to hygiene reasons or if stated explicitly in the product description. Please check the product details before making a purchase.

 

3. Refund Process

3.1 Contact Customer Support: To initiate a refund request, please contact our customer support team via email or phone. Provide relevant details such as order number, product information, and reason for the refund.

3.2 Return Authorization: Our customer support team will guide you through the return authorization process if applicable. This may include providing you with a return shipping label or instructions.

3.3 Return the Product: Pack the product securely in its original packaging and ship it back to the designated address provided by our customer support team.

3.4 Refund Confirmation: Once we receive the returned product and verify its condition, we will send you a confirmation email regarding the refund status.

3.5 Refund Time frame: The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution. Please allow up to 10 business days for the refund to process.

 

4. Contact Information: If you have any questions or need assistance regarding our Refund Money Policy, please reach out to our customer support team at:
Email: support@natureswishorganic.com
Contact: +91-9555932093