Frequently asked questions
NATUREWISH ORGANIC PRIVATE LIMITED.
What is a DTC FMCG company ?
A DTC FMCG (Direct-to-Consumer, Fast-Moving Consumer Goods) NATUREWISH ORGANIC PRIVATE LIMITED is a company that sells its products directly to consumers without involving any middlemen or intermediaries. It allows customers to purchase FMCG products directly from the manufacturer or brand, usually through online platforms or company-owned retail stores.
Why should I choose NATUREWISH ORGANIC PRIVATE LIMITED ?
Choosing NATUREWISH ORGANIC PRIVATE LIMITED offers several benefits. Firstly, it eliminates the need for intermediaries, resulting in lower prices for consumers. Secondly, it provides direct access to the manufacturer, allowing for better customer service and product support. Additionally, NATUREWISH ORGANIC PRIVATE LIMITED often prioritize sustainability, ethical sourcing, and product quality, giving customers greater transparency and trust in the brand.
Are there any discounts or loyalty programs offered by NATUREWISH ORGANIC PRIVATE LIMITED ?
Yes, many offer discounts, promotions, and loyalty programs to reward their customers. These can include discounts for first-time buyers, referral programs, exclusive discounts for loyal customers, or membership programs that provide additional perks and benefits. Keep an eye on the company’s website or subscribe to their newsletter to stay informed about any ongoing promotions.
Are NATUREWISH ORGANIC PRIVATE LIMITED products different from those available in traditional retail stores ?
Yes, NATUREWISH ORGANIC PRIVATE LIMITED products are unique, herbal, organic, with natural ingredients without harmful chemicals and some products are often the same as those available in traditional retail stores. However, some NATUREWISH ORGANIC PRIVATE LIMITED products may offer exclusive products or limited-edition releases that are not found in physical stores.
Authenticity And Genuineness
Do the storage systems ensure that the quality of the products is intact ?
All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.
What measures does we take to ensure the quality of Naturewish Organic products ?
We at Naturewish Organic are fully dedicated to our customers’ satisfaction. Rest assured that Naturewish Organic products available on our website are 100% genuine, Natural and authentic.
What measures does Naturewish Organic take to ensure the products are not damaged during delivery ?
We at Naturewish Organic maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.
Ordering
How Do I Place My Order ?
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk +91 9555932093 or chat with us using the Live chat at the bottom of your screen.\
What is Cash on Delivery (COD) ?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 500. There’s no specific charge to avail COD on any order.
How can I use a Gift Voucher/Promotional code on my order ?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
How do I find out what products will be coming up ?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for latest updates on product launches and promotions.
How safe is it to use my debit/credit card or make an online payment on Naturewish Organic ?
We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
I am having some issues on the site. What advice can you give me to successfully place my order ?
Please contact our Customer Care on +91 9555932093 and we will be happy to talk you through and help you solve any issues you may be experiencing.
What payment types do you offer ?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as PhonePe, Google Pay Paytm, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.
Is GST (Goods & Services Tax) included? What if an item is out of stock ?
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive
Can I place my order over the phone ?
Yes, we are happy to take your order over the phone. You can reach us on +91 9555932093 (available on Call & WhatsApp both) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
How can I track my order ?
Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status and estimated delivery date of your order through our website or the designated shipping carrier’s website.
Do you offer international shipping ?
Yes, we offer international shipping to many countries. However, please note that there may be additional fees, customs duties, or import taxes applicable to international orders. The customer is responsible for any such charges.
What if an item is out of Stock ?
If an item is out of stock and you are interested in purchasing it immediately, please keep patience we will bring/live it soon on website or call ahead to confirm that they have your desired product available.
Returns Cancellations & Exchanges
How will I get a refund for my cancelled orders and how long will this process take ?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 9555932093 (Timings: 10am-6pm IST) or email us at support@naturewishorganic.com.
How do I cancel my order ?
Cancellation post shipment:Please contact our Customer Care on +91 9555932093 (Timings: 10am-7pm IST) and we will be happy to help you with your order cancellation.
What is your Online Return Policy ?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.
Shipping & Delivery
By when can I expect delivery of my order ?
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.
What do I need to know about my order delivery ?
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Naturewish Organic takes no responsibility for goods signed by an alternative person.
A DTC FMCG (Direct-to-Consumer, Fast-Moving Consumer Goods) NATUREWISH ORGANIC PRIVATE LIMITED is a company that sells its products directly to consumers without involving any middlemen or intermediaries. It allows customers to purchase FMCG products directly from the manufacturer or brand, usually through online platforms or company-owned retail stores.
Choosing NATUREWISH ORGANIC PRIVATE LIMITED offers several benefits. Firstly, it eliminates the need for intermediaries, resulting in lower prices for consumers. Secondly, it provides direct access to the manufacturer, allowing for better customer service and product support. Additionally, NATUREWISH ORGANIC PRIVATE LIMITED often prioritize sustainability, ethical sourcing, and product quality, giving customers greater transparency and trust in the brand.
Yes, many offer discounts, promotions, and loyalty programs to reward their customers. These can include discounts for first-time buyers, referral programs, exclusive discounts for loyal customers, or membership programs that provide additional perks and benefits. Keep an eye on the company’s website or subscribe to their newsletter to stay informed about any ongoing promotions.
Yes, NATUREWISH ORGANIC PRIVATE LIMITED products are unique, herbal, organic, with natural ingredients without harmful chemicals and some products are often the same as those available in traditional retail stores. However, some NATUREWISH ORGANIC PRIVATE LIMITED products may offer exclusive products or limited-edition releases that are not found in physical stores.
All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.
We at Naturewish Organic are fully dedicated to our customers’ satisfaction. Rest assured that Naturewish Organic products available on our website are 100% genuine, Natural and authentic.
We at Naturewish Organic maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk +91 9555932093 or chat with us using the Live chat at the bottom of your screen.
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 500. There’s no specific charge to avail COD on any order.
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for latest updates on product launches and promotions.
We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
Please contact our Customer Care on +91 9555932093 and we will be happy to talk you through and help you solve any issues you may be experiencing.
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as PhonePe, Google Pay Paytm, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive
Yes, we are happy to take your order over the phone. You can reach us on +91 9555932093 (available on Call & WhatsApp both) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status and estimated delivery date of your order through our website or the designated shipping carrier’s website.
Yes, we offer international shipping to many countries. However, please note that there may be additional fees, customs duties, or import taxes applicable to international orders. The customer is responsible for any such charges.
If an item is out of stock and you are interested in purchasing it immediately, please keep patience we will bring/live it soon on website or call ahead to confirm that they have your desired product available.
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.
For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 9555932093 (Timings: 10am-6pm IST) or email us at support@naturewishorganic.com.
Cancellation post shipment:Please contact our Customer Care on +91 9555932093 (Timings: 10am-7pm IST) and we will be happy to help you with your order cancellation.
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Naturewish Organic takes no responsibility for goods signed by an alternative person.
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